shipping & returns
If there is something you are looking for and it isn't covered below please contact us for further information
All of our packaging is recyclable and eco-friendly - please recycle or reuse this where possible. Our cards are sent in compostable cello bags to protect them from the Great British weather whilst in transit - they are compostable and biodegradable. Every now and then we reuse packaging that we have received packages in to help keep the costs down - both to you and the planet. If this is the case, we will message you to let you know, and if your order is marked as a gift, we wouldn't repurpose the packaging.
Items are usually dispatched via Royal Mail 2nd class within 1-3 working days of your order. Postage days are normally on a Tuesday and Friday depending on how many orders there are - this is subject to change but will never be more than 3 working days. Postage costs start at £1.00 for UK Mainland orders.
For wholesale orders, shipping costs will be calculated upon your order and will be sent either via Royal Mail or Courier.
Items are available for return or exchange providing you contact me within 14 days of delivery and the products are dispatched back to me within 30 days.
Due to the nature of some items, they are not available for return or exchange, unless they arrive damaged or defective, these include:
- Custom or personalised items
- Perishable products (like food/flowers)
- Digital downloads
If, for any reason, you are unhappy with your order please contact me as soon as possible to discuss it with me. It is also helpful if you can include images of any faults or issues so that I can clearly see the problem. I aim to respond to all messages and emails within 48 hours and will work quickly with you to resolve the issue. If you need to return a stock item, only the cost of the item will be refunded and not the cost of postage. Any item must be in the same condition that you received it, unused, and in its original packaging.