Terms & Conditions
Terms & Conditions
Please read the following Terms and Conditions carefully and ensure that you understand them before placing your order. These Terms and Conditions apply to any order placed from you for the sale of goods and services. Your acceptance of our quote and Terms will take place when you place an order and pay a non-refunable deposit. If you refuse to accept these Terms and Conditions, we will not be able to complete your order. A printed copy of these Terms and Conditions can be supplied upon request.
Live Laugh Create reserves the right to change these Terms and Conditions at any time. Any such changes will take effect as soon as they are posted on our website it is your responsibility to read the Terms and Conditions on each occasion you visit the website. All orders place with Live Laugh Create will be subject to these Terms and Conditions and we reserve the right to cancel an order at any stage.
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To accept a quote and start the design process a 25% non-refundable deposit is required. If you cancel an order once the artwork is completed but prior to any printing, a further 25% of the original quote is required before any print ready artwork is supplied.
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All costs are quoted in and are to be paid in pounds sterling by bank transfer. All quotes are inclusive of VAT. Bank details will be provided on an invoice.
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PDF or JPG proofs and final artwork will be sent via Email or WeTransfer, unless specifically requested.
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Great care is taken to ensure all information is accurate, however it is ultimately the responsibility of the client to check layout, copy, spelling and grammar. If designs are approved with type errors and subsequently printed Live Laugh Create takes no responsibility, and will not be liable for any resulting cost. If replacements are required then they will be charged for in full. It is therefore of the upmost importance that you check all spelling and copy thoroughly before approving any designs.
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Please note that the colour on your screen may differ from printed colour, each screen is collaborated differently and this is particularly noticeable on phones and tablets. It is therefore advisable to print off all PDF proofs and final artwork before giving your approval. This will help to ensure that the scale is correct, and that all fonts can be read at the correct size, and that you are happy with the colour. Please bare in mind that printers also vary and that your final order will be printed on the highest quality professional print press therefore the colours may differ slightly.
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Colour tests and printed proofs can be carried out at an additional cost.
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Design and proofing takes time and this has been factored in to the cost.
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Print quantities can be changed right up until the artwork is signed off and the print order is placed. Please note that this will effect the final balance on the account minus the deposit already paid.
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The final balance will be due once artwork is completed. However, no artwork will be sent to print until the client has paid this invoice.
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All payments are due 30 days from the date of the invoice.
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Until payment is made all files will be sent in low resolution, only once payment is made are files sent in print-ready format.
-
Printing prices are subject to change and an up-to-date quote will be obtained when requested.
-
The utmost care will be taken when packaging your order for delivery. Orders will be sent by a courier service or Royal Mail. The cost of UK delivery is included in our price estimate. For delivery overseas, we will discuss the most suitable delivery arrangements and agree them in writing in advance of delivery. A delivery date and delivery address will be confirmed with you before your order is posted, it is important that you provide an address where someone will be able to sign for it.
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Live Laugh Create is not liable for any missing orders and proof of postage will be obtained where possible.
-
Live Laugh Create cannot be held responsible for any loss or damage to your order once it has been dispatched.
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Live Laugh Create will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions (or any other agreement between us) that is caused by any act or event beyond our reasonable control. If such an event occurs, we will contact you as soon as reasonably possible to notify you, our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the event and we will arrange a new timeline and delivery date.
-
All artwork and designs remain the copyright of Live Laugh Create, they may not be reproduced in any form without prior written permission from Live Laugh Create. Any improper or illegal use of the stationery, artwork or designs or any other intellectual property rights will be pursued.
-
Live Laugh Create reserves the right to use any designs created for you to promote products and services. However, we will never share any of your contact details with third parties.
-
These Terms and Conditions are between you and Live Laugh Create. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
-
These Terms and Conditions (and any non-contractual obligations arising out of or in relation to them) shall be governed by English law and subject to the exclusive jurisdiction of the English courts.
Please read the following Terms and Conditions carefully and ensure that you understand them before placing your order. These Terms and Conditions apply to any order placed from you for the sale of goods and services. Your acceptance of our quote and Terms will take place when you place an order and pay a non-refunable deposit. If you refuse to accept these Terms and Conditions, we will not be able to complete your order. A printed copy of these Terms and Conditions can be supplied upon request.
Live Laugh Create reserves the right to change these Terms and Conditions at any time. Any such changes will take effect as soon as they are posted on our website it is your responsibility to read the Terms and Conditions on each occasion you visit the website. All orders place with Live Laugh Create will be subject to these Terms and Conditions and we reserve the right to cancel an order at any stage.
-
To accept a quote and start the design process a 25% non-refundable deposit is required. If you cancel an order once the artwork is completed but prior to any printing, a further 25% of the original quote is required before any print ready artwork is supplied.
-
All costs are quoted in and are to be paid in pounds sterling by bank transfer. All quotes are inclusive of VAT. Bank details will be provided on an invoice.
-
PDF or JPG proofs and final artwork will be sent via Email or WeTransfer, unless specifically requested.
-
Great care is taken to ensure all information is accurate, however it is ultimately the responsibility of the client to check layout, copy, spelling and grammar. If designs are approved with type errors and subsequently printed Live Laugh Create takes no responsibility, and will not be liable for any resulting cost. If replacements are required then they will be charged for in full. It is therefore of the upmost importance that you check all spelling and copy thoroughly before approving any designs.
-
Please note that the colour on your screen may differ from printed colour, each screen is collaborated differently and this is particularly noticeable on phones and tablets. It is therefore advisable to print off all PDF proofs and final artwork before giving your approval. This will help to ensure that the scale is correct, and that all fonts can be read at the correct size, and that you are happy with the colour. Please bare in mind that printers also vary and that your final order will be printed on the highest quality professional print press therefore the colours may differ slightly.
-
Colour tests and printed proofs can be carried out at an additional cost.
-
Design and proofing takes time and this has been factored in to the cost.
-
Print quantities can be changed right up until the artwork is signed off and the print order is placed. Please note that this will effect the final balance on the account minus the deposit already paid.
-
The final balance will be due once artwork is completed. However, no artwork will be sent to print until the client has paid this invoice.
-
All payments are due 30 days from the date of the invoice.
-
Until payment is made all files will be sent in low resolution, only once payment is made are files sent in print-ready format.
-
Printing prices are subject to change and an up-to-date quote will be obtained when requested.
-
The utmost care will be taken when packaging your order for delivery. Orders will be sent by a courier service or Royal Mail. The cost of UK delivery is included in our price estimate. For delivery overseas, we will discuss the most suitable delivery arrangements and agree them in writing in advance of delivery. A delivery date and delivery address will be confirmed with you before your order is posted, it is important that you provide an address where someone will be able to sign for it.
-
Live Laugh Create is not liable for any missing orders and proof of postage will be obtained where possible.
-
Live Laugh Create cannot be held responsible for any loss or damage to your order once it has been dispatched.
-
Live Laugh Create will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions (or any other agreement between us) that is caused by any act or event beyond our reasonable control. If such an event occurs, we will contact you as soon as reasonably possible to notify you, our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the event and we will arrange a new timeline and delivery date.
-
All artwork and designs remain the copyright of Live Laugh Create, they may not be reproduced in any form without prior written permission from Live Laugh Create. Any improper or illegal use of the stationery, artwork or designs or any other intellectual property rights will be pursued.
-
Live Laugh Create reserves the right to use any designs created for you to promote products and services. However, we will never share any of your contact details with third parties.
-
These Terms and Conditions are between you and Live Laugh Create. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
-
These Terms and Conditions (and any non-contractual obligations arising out of or in relation to them) shall be governed by English law and subject to the exclusive jurisdiction of the English courts.
FAQs
FAQs
FAQs
FAQs
Special Occasions > Terms & Conditions
Special Occasions > Terms & Conditions
Special Occasions > Terms & Conditions
ECO-CONSCIOUS DESIGN, PRINT AND GIFTS | NHS & MILITARY DISCOUNT | SHOP SMALL SUPPORTER
frequently asked questions
When it comes to stationery there are always a lot of questions...
I don't promise to be able to answer all of them here, but I will try to cover the most common ones that I'm asked at consultations and wedding fairs. If you want to know something that isn't below, then please don't hesitate to contact me for more information.
When should I send out my stationery?
I recommend sending out your save the dates about a year before your wedding date - this gives everyone enough notice should they need to book any holiday. You normally want your final guest numbers ready about 6 weeks prior to your special day depending on your venues requested dates. This means you want to send out your invitations about 3-5 months before your wedding. However, if you have guests traveling or needing to book accommodation you may need to send them out earlier.
What is the process for ordering bespoke stationery?
After the initial consultation I will send you an initial quote, based on the quantities and design elements we have discussed. If you are happy to proceed with this quote then a 25% non-refundable deposit is required to secure your order. I then work on your initial design. Once complete a digital PDF is sent over for your feedback. Please be honest - I won't be offended if you aren't happy and want to make amends; it is your stationery after all. We work together to finalise the design - including the addition of all of your specific details so that the design's perfect.
Once you have signed off the artwork it's time to finalise your exact numbers and pay me - sorry! (the balance from the original quote is amended to reflect any change in quantity ordered). I will then send your stationery to print. If you have ordered digital files then a print-ready PDF will be sent via email or WeTransfer depending on file size. If you have ordered printed stationery please allow 2-3 weeks. Once I have quality control checked your stationery it is time for me to dispatch it out to you first class - or if local, I will arrange to hand delivery it, if convenient. Finally, happy customers ... yay!
How long does the process take?
This depends on what you are ordering. If you are ordering from one of our pre-designed collections this could be only a couple of weeks. For something bespoke, you should allow 2-3 months. The best thing is to ask me for a quote and include a time-frame based on your design and print requirements.
I would like to create my stationery myself but need help with creating certain elements, can you help?
Absolutely - whether you want me to create all of the paper elements for you, or just some inserts etc, send an email explaining what you need and I will do my best to help.
Will I get a printed proof?
A printed proof is not built into the cost of your stationery unless you order one. If you decide after your initial quote that you would like printed proof this can be added for £15.00.
I only need a small number of invites, is this a problem?
Absolutely not, there is no minimum order. However, you may find that the cost of a small amount is the same as a larger quantity - this is because of the time taken setting up the artwork and print run, regardless of the quantity ordered.
I'm not sure how to word my invitations, can you suggest something?
Definitely, let me know how formal you want to be with your invitations and I can help to guide you.
My theme or idea is a bit unusual, does this matter?
The wonderful thing about celebrations is the variety and uniqueness of each one. I welcome all ideas no matter what form they take.
I'm not sure of the quantity I need, can I get a quote?
Not having a definite quantity doesn't mean that you can't get a quote, it just means that it won't be accurate. Your quote will be broken down into the design costs and the print costs based on your rough numbers. Once you are happy for the design to be sent to print, this will be your last opportunity to finalise your numbers. Your final invoice will then be amended to reflect this.
I'm not in Bournemouth or Poole, is this a problem?
Absolutely not! Distance is not a problem when it comes to your wedding stationery. However, this will mean that all decisions will be made via email or phone unless you order a printed proof or sample.
Do you offer a digital PDF options to that I can print it myself?
Yes! I send a lot of digital PDF designs to customers outside of the UK and to those who want to make their invitations themselves. Many of the pre-designed items are already available on etsy as a digital download as well as printed. If you would like to order a bespokePDF then just let me know via email.
Do you offer NHS, Military & Blue Light Discounts?
Yes I do - I feel its the least I can do. Simply provide a valid ID and you will receive 10% discount on all special occasion designs.